CLICK AND COLLECT POLICY
(a) You will have the option to choose Click and Collect at checkout. Giant Cairns will notify you via email when the good(s) are available for pick-up at Giant Cairns. Orders which contain a bicycle must be provided via Click and Collect only and cannot be shipped. You also have the option to Click and Collect orders which do not include bicycles.
(b) You agree to collect your Product(s) at Giant Cairns within 7 business days of receiving an email notifying you that your goods are ready for pick-up. If you are unable to pick-up your goods within 7 business days, you will contact Giant Cairns to organise an alternative pick-up day. At the time of pick-up, you agree to present toGiant Cairns:
(i) the original “Order Confirmation” email;
(ii) a government issued photo identification card (such a valid driver’s license or passport) to verify your identity;
(iiii) provide a signature for orders over $500 in value.
(c) If you fail to collect the product(s) and/or fail to contact Giant Cairns within 14 business days after the receipt of email notice (or such later date agreed in writing by us), we may cancel your order by notifying you via email. If we cancel your order under this clause, we will refund any amounts you have paid in respect of such product(s) (less any applicable shipping, handling and restocking charges).
(d) Any shipping charges that may apply to your order will be made clear to you during the check-out process on the Website.
(e) Without limiting clause 4(c), Giant Cairns reserves the right to cancel a Click and Collect order under reasonable circumstances.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.